Shipping policy

At EllieMD, all merchandise in this store is made to order through our fulfillment partner. Each item is created specifically for you once your order is placed, allowing us to maintain quality while reducing overproduction.

Please note: This merchandise store operates separately from our main EllieMD platform, and this shipping policy applies specifically to apparel and merchandise purchases.

Processing Time
Orders are typically processed within 2–5 business days before shipping. During high-demand periods, processing times may be slightly longer.

Shipping Time Estimates
United States: 3–7 business days

Shipping times are estimates and may vary depending on your location and the carrier.

Shipping Costs
Shipping rates are calculated at checkout based on your location and order details.

Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your delivery.

Delays
While we do our best to meet estimated delivery times, delays can occasionally occur due to shipping carriers, customs processing, or high order volumes. We appreciate your patience in these situations.

Incorrect Addresses
Please ensure your shipping details are correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided at the time of purchase.

Lost or Stolen Packages
If your package appears lost, please contact us and we’ll help investigate with the carrier. Once an order has been marked as delivered, we are not responsible for lost or stolen packages, but we will always do our best to support you.